The new facility will operate under the formal banner of Nestlé Business Services India Private Limited and is being developed via a strategic corporate partnership with professional services firm Genpact. Under this collaborative framework, Genpact will deploy its deep technical expertise in process intelligence, advanced data management, artificial intelligence (AI), and industrial automation. This technological integration is intentionally geared toward helping Nestlé simplify, standardize, and scale its internal administrative and business service segments.

As a vital backend engine for the global food and dairy processing giant, Nestlé Business Solutions is tasked with delivering comprehensive, end-to-end business solutions, process excellence models, and advanced digital capabilities. By refining these internal parameters, the shared services arm actively drives long-term commercial growth for the parent company. These continuous improvements are structured to enhance overall corporate effectiveness, maximize backend operational efficiency, and elevate the end-to-end customer experience across diverse international market channels.

The newly established Hyderabad center will seamlessly fuse regional domain expertise with process intelligence, data-driven AI models, automation workflows, and specialized digital operations capabilities. This operational combination is expected to dramatically enhance performance, corporate resilience, and execution consistency across Nestlé’s global operations while solidifying India’s reputation as a key talent hub. Luca Fichera noted that Hyderabad was specifically selected due to its robust infrastructure, strong technology ecosystem, and growing stature as a leading destination for world-class capability hubs.