According to the company, the affected products were limited to specific batches sold outside India, with Nestlé confirming that baby milk powder sold in the Indian market was not impacted. The clarification aimed to reassure Indian consumers and regulators amid widespread concern about the potential spillover effects on one of Nestlé’s most sensitive and regulated product categories.

Nestlé’s chief executive publicly acknowledged the seriousness of the issue, stating that the company had fallen short of its own quality expectations. The apology underscored Nestlé’s emphasis on consumer trust, particularly in infant nutrition, where safety, traceability and regulatory compliance are central to brand credibility and long-term market presence.

The company highlighted its robust quality assurance and testing systems, noting that the recall was voluntary and precautionary. Nestlé also reiterated its cooperation with food safety authorities and its commitment to strengthening internal controls to prevent similar incidents, especially as global scrutiny of dairy-based infant formula intensifies.