The company emphasised that it works closely with more than 300,000 dairy farmers, supporting livelihoods while maintaining rigorous quality controls at the farm level. Heritage Foods underlined its structured milk collection network, cold chain management and laboratory testing systems as pillars of its dairy supply chain integrity. The message aimed to reassure consumers and stakeholders that quality assurance remains central to operations.

Addressing the controversy directly, Heritage Foods reiterated that it adheres to standards set by food safety authorities and implements multi-layered testing mechanisms to ensure compliance. From raw milk procurement to finished product dispatch, the company highlighted continuous monitoring designed to safeguard purity, freshness and safety — critical factors in India’s highly competitive dairy market.

Beyond regulatory compliance, the firm framed its operations as a broader rural empowerment model. By aggregating milk from hundreds of thousands of farmers, Heritage Foods positions itself as a key link between smallholder dairy producers and urban consumers, reinforcing income stability and market access for rural communities.