According to the complainant, two packets of Heritage Toned Milk were purchased. While one packet was found to be in acceptable condition, the second packet was allegedly spoiled and emitted a foul odor, raising immediate concerns about its freshness and safety. Such incidents, though isolated, can significantly erode consumer trust in dairy brands and retail outlets.

The consumer has demanded criminal action not only against the store manager and staff but also against any other individuals or entities deemed responsible. This strong stance reflects the consumer’s perception of negligence on the part of both the supermarket and its suppliers in ensuring the quality of perishable goods like milk. It highlights the potential legal ramifications of lapses in dairy product integrity.

In response to the complaint, the Kukatpally police have formally booked a case and initiated an investigation into the matter. This official inquiry will aim to ascertain the facts surrounding the spoiled milk, identify points of failure in the supply chain, and determine accountability. The outcome of this investigation will be closely watched by consumers and industry stakeholders alike.